FAQ
We know that you ordered from us because you are a fan of what we do. We also know that things don’t always go as expected. If you want to return an item for exchange, give us some feedback about a product, or ask us a question about your order, please contact us here or send us an email to the customer service email address below and a member of our team will be on hand to help as soon as possible. Please note that queries made over the weekend will be responded to in the following week.
customerservice@art-of-football.com
1) REBRAND INFO
Why are you rebranding?
We’re entering a new chapter. Over the years, we’ve built a reputation for creating high-quality merchandise that captures the moments fans fall in love with. This rebrand is about owning our unique voice in football culture and standing out in the wider world of sport. A new logo gives us a platform to grow, first in football, and in time, into other sports while staying true to the ART OF moments that made us who we are.
Can I swap my old-logo item for a new one?
Not quite. But we want to say thank you for being part of our journey. Complete our short community survey to help shape the future of ART OF, and you’ll unlock a discount on our new collection. It’s our way of rewarding the fans who are building the next era with us.
What does the rebrand mean for your work in football?
Football remains our heartbeat, our bread and butter. The rebrand is about doubling down on quality, growing into new clubs and markets, and celebrating the game we love on a bigger stage. Our name may evolve, but the essence of ART OF Football will always be there in everything we create.
Why are you moving into new sports?
Football will always come first. But the magic of sport isn’t exclusive to one game. Across the world, there are moments, icons, and fan cultures in every sport that deserve to be celebrated. Expanding into new sports lets us honour those moments, future-proof the brand, and give our community even more to get excited about. And we’ll do it with you by our side, our community will always guide us where we go next.
When will new sports arrive?
Our rebrand will roll out in phases. Through the 2025/26 season, our full focus remains on football. We’re building the expertise to expand, with plans to start testing new sports shortly after the 2026 World Cup.
How can I help shape the next sports we enter?
Your voice matters. Share your ideas through our community survey and help decide which sports we explore next. As a thank you, you’ll receive a discount for your next order. It’s our way of saying thanks for being part of the team.
Please fill in the ART OF Sports survey here.
2) PRODUCT & FIT INFO
- We value and pride ourselves in the production of high quality garments.
- We strive to produce the majority of our club based products to be: 100% organic cotton and ethically produced in Turkey.
- Please refer to each product individually to get the correct fit, size guide and information.
- Find our size guide here
Why are some products ART OF and some Art of Football?
During our transition to updated branding, some items may feature our classic AOF logo while others display our new ART OF logo.
The application method and quality remain identical across both variants. The only difference is the logo design.
As a small business committed to reducing waste, we appreciate your understanding and support during this period.
Not sure about sizing?
Take a look at our size chart/guide here.
If you're still unsure, please contact us here or by email customerservice@art-of-football.com
Do you offer alterations?
3) ORDERS & TRACKING
- Once your order is placed, you will receive a confirmation email letting you know that our fulfilment team has received your order.
- Once your order is fulfilled, you will receive an email notification with your tracking information.
- Shipping fees are non-refundable in the case of returns.
Where’s my order?
If it hasn’t shown up and you're starting to wonder, head to our contact page and drop us a line. We’ll check it out and get back to you quickly.
Can I cancel my order?
To request an order cancellation or any changes to your order, please contact us here or drop us an e-mail at customerservice@art-of-football.com as soon as you can. We'll try our best to catch your order before it is printed and dispatched, though during our busiest periods, production is an around-the-clock operation and orders may be impossible to find and change amongst the masses.
If we are unable to cancel the order, you have 30 days from receipt to return the order for a refund.
How do I track my delivery?
You’ll get a tracking link via email once Yodel has received your order. If you cannot find your tracking number, please reach out to us here, and we’ll send it your way.
How long does delivery take?
When your order is dispatched, delivery times are:
- UK: 2–4 working days
- Europe: 3–5 working days
- Rest of the world: 5–7 working days
Please note: If your parcel needs to go through customs, this may add extra time depending on how long clearance takes. Bank holidays may also cause slight delays.
Where can I find my order number?
You will be able to find your order number in your order confirmation and parcel dispatch email. If you can't find it, contact us here.
4) RETURNS, REFUNDS & EXCHANGES
- You can return any item within 30 days of receipt, as long as it’s unworn, in its original condition, and all tags are still attached.
- Refunds are processed within 5–7 working days after inspection.
- We are unable to offer exchanges. If you would like a different size or item, please return your original order for a refund and place a new order on our website.
What's your returns policy?
For information on returns, refunds and exchanges, please read our returns and refunds policy here.
What is your returns address?
Can I get an exchange instead?
If you need a different size or item, we’re unable to offer direct exchanges. Instead, please return your original order within 30 days for a refund and place a new order through our website.
If you have any questions or need help, you can contact us here or email us at customerservice@art-of-football.com.
Do I need to pay for the return shipping costs?
What if my item is faulty or not what I ordered?
Can I use my own courier to return something?
Can I return something without tags?
Do you have a store that I can return my item(s) to?
Can I return my item(s) to your warehouse?
How long does it take for the refunded funds to show up in my bank account?
5) SHIPPING & DELIVERY
- All UK orders are shipped via Yodel courier services, and the delivery takes 2 - 4 working days.
- All EU and ROW orders are shipped via Whistl courier services, and the delivery takes is 5 - 7 working days.
What is the shipping and delivery policy?
How much is the delivery?
Do you ship outside the UK?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
Do you offer next-day delivery?
Are shipping costs refundable?
Who pays for tax import and customs duties fees?
6) PAYMENTS
What payment methods do you accept?
Can I pay over the phone?
How do refunds work?
When will I get my refund?
Will my shipping fees be refunded too?
7) DISCOUNT CODES
How do I use a discount code?
Please enter your promotional code during checkout and select Apply. Only one code is permitted per order.
Can I use a discount code on sale items?
Unless stated otherwise, discount codes only apply to full-priced products.
Why is my code not working?
Check the code’s expiry date, make sure it matches the T&Cs, and that your basket qualifies. If you are still stuck please send us a message here or email us on customerservice@art-of.com.
Can I use a discount code after ordering?
Once an order is placed, we can't apply the discount codes retroactively. Double-check before check out.
Where can I find new codes?
Sign up to our newsletter. This is where we will drop the codes first.
8) E-GIFT CARDS
Do you sell gift cards?
9) CONTACT US
We know that you ordered from us because you are a fan of what we do. We also know that things don’t always go as expected. If you want to return an item, give us some feedback about a product, or ask us a question about your order please contact us here. or email: customerservice@art-of.com
How do I contact customer services?
To contact us, please click here or email us at customerservice@art-of.com.
Get In Touch
Have questions about your order, or a general enquiry?
